Frequently Asked Questions & Support
What Is Because You Can STRONG
Because You Can STRONG is an online platform of recorded videos and live Zoom classes, allowing you to workout and get strong anywhere, anytime.
With a multitude of videos and 2 live Zoom classes weekly, there is something for everyone, at all levels.
What is included in a membership?
Membership includes access to all recorded videos and 2 live Zoom classes weekly.
Your first 7 days are free to try, after which your credit card will be charged based on the subscription plan chosen (monthly or annually).
How does the free trial work?
Once you are subscribed to the platform, you will have 7 days free trial of all videos and live classes. Once your trial period is over, your credit card will be charged according to the subscription chosen (monthly or annually).
If you choose to not continue with the online platform and you do not want your credit card charged, you must cancel your subscription before the end of your trial period.
Once signed into your account, you can cancel your subscription by clicking My Account or Dashboard from the top navigation menu. Select Billing and locate your subscription plan at the bottom of the page. Click Change Plan and Cancel Membership.
How do I access the live Zoom classes?
Once you are a member, you have access to 2 live Zoom classes per week, 1/2 hour sessions.
Mondays 1:30pm MST
Wednesdays 8:30am MST
For log in information, please contact Lynne at lynne@becauseyoucanfitness.ca
Please note that new Zoom participants will have to fill out a health form and waiver. These will be sent along with the Zoom log-in information.
Please note that there will not be any Zoom classes on statutory holidays or when Lynne takes holiday time.
Do you play music during the classes?
Music is a very personal thing. I do not play any music during the classes. I recommend that you play your favorite music in the background while working out and getting STRONG.
Will my subscription be automatically renewed?
Yes. When choosing the monthly subscription, your credit card will be billed monthly whereas the annual subscription will be billed once per year.
You can cancel your subscription at any time. Once signed into your account, you can cancel your recurring subscription by clicking My Account or Dashboard from the top navigation menu. Select Billing and locate your subscription plan at the bottom of the page. Click Change Plan and Cancel Membership. Your membership will be cancelled and your access will be removed at the end of your current payment period.
Please note that there are no refunds for partially unused membership periods.
Is payment in Canadian or US dollars?
All payments are in Canadian dollars.
How do I cancel my recurring subscription?
If you do not want to continue, you can cancel your membership at any time.
Once signed into your account, you can cancel your recurring subscription by clicking My Account or Dashboard from the top navigation menu. Select Billing and locate your subscription plan at the bottom of the page. Click Change Plan and Cancel Membership. Your membership will be cancelled and your access will be removed at the end of your current payment period.
Please note that there are no refunds for partially unused membership periods.
How do I reset or change my password?
Reset: On the login page, click Forgot Password, enter the email associated with your account, and click Send Instructions. The instruction email will arrive in your inbox shortly. In the instruction email, click Reset Password and you will be directed to select a new password before being redirected to the catalog page.
Change: Once signed into your account, you can change your password by clicking My Account or Dashboard from the top navigation menu. Select Password and update your password.
How do I update my billing information?
Once signed into your account, you can update your billing information by clicking My Account or Dashboard from the top navigation menu. Select Billing and update your billing information.
My credit card is being declined. Why is that?
Many credit/debit cards have online purchase restrictions. If your card is being declined, please contact your credit card company to let them know the purchase you would like to make is valid. Also, certain credit/debit cards do not allow for recurring subscription billing, and therefore, may be denied.
My video does not playback smoothly. How can I fix this?
Video playback depends on several factors. To improve your playback experience, make sure you have a fast, stable internet connection. We recommend using the most recent version of Chrome, Firefox, or Safari. You may experience playback issues with outdated devices and browsers.
Can I watch videos on my TV, tablet or smartphone without using an app?
Yes.
TV: By connecting your laptop directly to your TV with an HDMI cable, you will be able to watch videos from our site on your TV.
Tablet and phone: Our website adapts to phone and tablet browsers so you can watch our content anywhere!
Which browsers are supported?
While we recommend using the latest version of Google Chrome, we also support Firefox and Safari browser released within the last five years. You may experience playback issues when using an out of date browser or any version of Internet Explorer.
I am experiencing technical issues. What can I do?
If you are having trouble logging into your account or experiencing other technical issues, please contact us at lynne@becauseyoucanfitness.ca
Get in touch
We love hearing from each member of Because You Can STRONG, especially if it's concerning an issue preventing you from enjoying the online videos and live classes.
Email us at: lynne@becauseyoucanfitness.ca
Thank you,
Team BYC STRONG
